Privacy Policy

Introduction

This Privacy Policy sets out how Rite collects, uses, stores and discloses personal information. It applies to all personal information collected by Rite online and through your dealings with us. It also explains what choices and controls you have in relation to your information.

Rite is committed to complying with Australian Commonwealth privacy laws that regulate how businesses handle personal information, and to protecting your privacy whenever you interact with us.

 

Collection of personal information

Some information we receive from clients, customers, contractors and other third parties may be personal information. We only collect personal information where it is reasonably necessary for one of our functions or activities. Without it, we may not be able to provide products, services or support.

We may collect personal information in situations such as when:

• you contact Rite and we keep a record of the correspondence

• you subscribe to our website mailing list and submit your email address

When we collect personal information, we take reasonable steps to ensure you are aware of:

• who we are

• the purpose of the collection

• how you can access and correct your information

• the types of organisations we may usually disclose information to

• any legal requirements to collect the information

• the main consequences if some or all of the information is not provided

 

Use and disclosure of personal information

We may use or disclose personal information for the primary purpose for which it was collected, such as:

• providing and administering our services

• notifying you about changes to our services

• record-keeping (including after services end)

• technical maintenance and support

We may also use personal information for a related purpose where you would reasonably expect that use.

We only disclose personal information outside of Rite in the ways described in this policy, or as otherwise notified at the time of collection.

We may also use or disclose personal information where:

• you have consented

• we reasonably believe it is necessary to lessen or prevent a serious and imminent threat to someone’s health or safety, or to public health or safety

• we reasonably suspect unlawful activity and the use or disclosure is necessary as part of an investigation or to report the matter to relevant authorities

• we are required or authorised by law (for example, in response to a subpoena, warrant, or court/tribunal order)

• we reasonably believe it is necessary for law enforcement purposes, including preventing, investigating, prosecuting or punishing offences, or for proceedings before a court or tribunal

 

Links to other websites

Our website may contain links to third-party websites. Those websites may collect personal information about you. Rite is not responsible for the privacy practices, policies, or content of third-party sites. We encourage you to review the privacy policies of any site you visit.

 

Security and storage

Rite takes the security of personal information seriously. We use reasonable safeguards to help protect personal information from loss, misuse and unauthorised access, modification or disclosure.

Where personal information is no longer required, we take reasonable steps to de-identify or securely destroy it.

Rite may retain information you provide (which may include contact and credit card details) to verify transactions, confirm customer details, and maintain appropriate records for legal and accounting purposes. This information is stored on secure servers in PCI-compliant facilities.

Access to information within our systems is restricted to authorised personnel and protected by access controls (including password protections).

While we take steps to protect personal information, no method of transmission over the internet is completely secure. Any information you send to us online is transmitted at your own risk. Once received, we take reasonable steps to protect it on our systems.

You are responsible for maintaining the confidentiality of any passwords and account information.

 

Access and correction

Rite aims to keep personal information accurate, up to date, relevant and complete.

If your request is made in accordance with applicable privacy requirements, we will provide you with access to the personal information we hold about you.

If you believe the information we hold is incorrect, please let us know and we will take reasonable steps to correct it. To protect confidentiality, we will only provide personal information where we are satisfied it relates to you.

If we refuse access or correction, we will provide reasons for our decision.

 

Comments and enquiries

If you have questions, concerns, or feedback about this Privacy Policy or how we handle personal information, please contact us at:
[email protected]

 

Overseas disclosure

We may disclose personal information to overseas recipients only where permitted under the National Privacy Principles (or applicable Australian privacy requirements).

 

Cookies and website analytics

Rite collects certain information about how visitors use our website through IP logs (“IP files”).

When you visit the Rite website to browse or download information, our systems may record:

• your IP address

• the date and time of your visit

• pages viewed

• information downloaded

We use this information for website administration and analysis to help improve our online services. We may also automatically collect non-personal information such as the type of browser you use or the website you visited before ours. This information does not identify you and is used to support an effective website experience.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page so you can stay informed about what we collect, how we use it, and how it may be disclosed. Please review this policy periodically.

 

Contacting us

For further information about this Privacy Policy, please contact:
[email protected]

For more information about Australian privacy legislation, you can visit the Office of the Australian Information Commissioner (OAIC) website.

 

Acceptance

By using this website, you acknowledge and accept this Privacy Policy and our Terms of Use.